Achieving telehealth equity for people with hearing loss

In this article, authors Zina Jawadi, Stephen McInturff, and Alexander Chern make a case for providing captioning on telehealth platforms, noting: 

The Department of Health and Human Services recommends that health institutions select telehealth platforms with live captioning as a feature and provide closed captioning for pre-recorded patient video resources. Yet, automatic or real-time quality captions continue to be absent in many visits. 

The authors reviewed the telehealth platforms as reported online by the top 20 US News Best Hospitals in 2022 and discovered that only 40% employed platforms that routinely offered automatic captioning.