Posted:
On September 10, 2024, the FCC announced that survivors of domestic abuse can get discounted phone, internet, or bundled services through the FCC’s Lifeline program. Survivors can now make a request with their service provider to separate their mobile phone lines from family plans where the abuser is on the account. Impacted survivors experiencing financial hardship can also receive up to six months of emergency Lifeline support. Information regarding Lifeline and survivor benefits is available at the Lifeline Survivor Benefit Page.
For individuals making line separation requests, the line separation rules require wireless service providers to offer “remote means” of communication (that is, not in person) that are accessible by individuals with disabilities. Further, the provider’s notices regarding submission of line separation requests must be in the accessible formats (e.g., large print, braille, etc.) in which the provider makes its service information available to persons with disabilities.
