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The FCC released a Notice of Inquiry (NOI) seeking information about consumers’ experiences accessing customer service assistance in the communications industry. The NOI asks commenters to discuss ways to ensure that customer service for cable, satellite, voice, and internet providers is accessible, efficient, and informative.
The NOI specifically seeks comment on the current state of customer service accessibility for people with disabilities and requests suggestions for ways to improve the accessibility of customer service resources for that population. Additionally, the NOI seeks information about the customer service experiences of non-native English speakers, including those whose primary language is American Sign Language.
The Hearing Loss Association of America would like to hear your experiences accessing customer service assistance in the communication industry. Please leave a comment here as HLAA develops a response to the FCC's NOI. Thank you.
