User Stories

Search experiences shared by consumers
about technology and hearing loss in the real world

User Stories

Our user stories are short, one-minute reads. They are real stories about real people that feature a large variety of topics and themes. In these stories, consumers with hearing loss and Deaf consumers discuss their technology priorities, their use of technology, and how technology fits into their lives. They share their reactions and feeling when they experience communication and other challenges, and they provide insights and perspectives about when technology meets their needs and when it doesn't. These real-world stories are a valuable and effective way for technology developers to understand consumers’ needs and begin the design process to create, develop, improve, and expand effective technology solutions.

Consumers, let technology developers know whether a user story has particular meaning or importance for you by selecting "I can relate to this story," found next to the title of each story. If you have a unique story that you would like to see included in our user stories collection, please select "Contribute a story" and let us know about your experience.

Why user stories are so important for both consumers and industry:

  • Until a challenge or need is realized and seen, it likely goes unsolved.
  • Real stories about real people sink in more effectively and engage our understanding and empathy.
  • User stories can be surprising and counter-intuitive, opening others up to new and different realities.
  • Unless developers know why the problem is important and how critical it is, it may not get the attention it deserves.
  • User stories stimulate the imagination and creativity, helping to get the design process underway.
  • User stories are an efficient starting point because they help overcome some common barriers and inform the development of solutions.
  • Stories provide insight into consumers’ decision processes, such as their reasons for and expectations when adopting new technology solutions.
  • The potential consumer base for technology solutions may be broader, or different than originally thought.


No one ever made a decision based on a number. They need a story.
- Daniel Kahneman
Psychologist and Economist
30 results found.

I use captioning when watching TV shows. Now with all the brands of smart TVs and different streaming services…


Lately, I find myself on a new frontier with hybrid meetings. Figuring out how to…

Communication Access|in-person
Communication Access|remote

Sometimes I don’t understand the choices technology developers make in creating an accessibility feature for a…


There seems to be this misconception about what happens when you're watching TV. For me, TV watching is not…

Assistive Listening Device/Apps

I’ve had my hearing loss since I was in my late 30s. It shouldn’t have been a huge surprise, because my father…

Personal Hearing Devices

I’m Deaf, come from a Deaf family, and am part of the Deaf community. Back in the ‘80s, my parents got a closed…